Refund Request Policy

Last Updated: March 2025

Important Notice: Due to the perishable nature of our authentic Bihari snacks, we cannot accept returns of opened or partially consumed products. For quality issues, please contact us within 24 hours of delivery.

Our Quality Promise

We take pride in delivering traditional Bihari snacks made with premium ingredients and authentic recipes. Your satisfaction is our top priority.

Eligible Returns

  • Unopened products in original packaging
  • Within 7 days of delivery
  • Damaged or incorrect items (report within 24 hours)

Non-Returnable

  • Opened/consumed products
  • Perishable snacks (Thekua, Tilkut, etc.)
  • Custom or special orders

Return Process

1

Email us at customersupport@biharimunch.com

2

Include order # and photos

3

Wait for approval

4

Ship item back to us

Refund Details

  • Processed within 5-7 business days after we receive returned item
  • Credited to original payment method
  • Return shipping costs are customer's responsibility

Customer Support

Our team is happy to help with any questions about your order or our policies.

Monday-Saturday, 9AM-6PM
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